If you do not see an activation email in your spam/junk folder, please contact Customer Support with an alternate email address so we can change it to the email associated with your account. Please be patient, this may take 24-48 hours during peak times. Tip: Check your spam/junk mail folder if you do not see a prompt password reset email.
If you are not a Premium Member, and have not completed all required sections, your profile and/or photo(s) will not be able to enter the approval process.Please make sure your credit/debit card information such as card number, expiration date, and CVV code is correct, wait 15 minutes, and try your payment again.If you’re still unable to make a successful payment, please contact your card issuer and ask them if they can allow your next attempt to go through.Send this information to Customer Support and we will be glad to assist.
If you signed up with the wrong account type for your own profile, please contact Customer Support and let us know which account type you would like.
Please note that if your bank tells you that they’ve put the declined payment through, you would still need to wait 15 minutes and try your payment again, because they cannot approve a previously declined payment.